Ah, Scotland! The land of bagpipes, majestic highlands, Nessie, wonderful single malt scotches (the nectar of the Gods), and haggis. Well, the jury is still out on haggis. I will give it a taste while we’re there, but I’m not really expecting much.
Wifey® and I have booked an 8 day, 7 night bus tour for May 2019. This has been a long drawn out process fraught with perils. We started looking at a Scotland trip several years ago but just could not get the time and funds to match. Seems when we had the money saved up, something came up (like the clutch in my truck blowing up), or when we had time off from work we didn’t have the money.
So fast forward to July of this year. Wifey’s® father had passed away and she and her brothers and finally closed on selling his house. And that would be a whole ‘nother post. What a fiasco that was! We had been vacillating between buying an RV and finally making a trip to Scotland since both of our families are of Scots descent. After several visits to various RV places in and around our home, we were just about set on the RV. When one Friday evening it all changed. We really didn’t want to spend all the money Wifey® received from her share of the house “all in one place”. So that made the decision much easier.
I immediately contacted the agency we’ve been talking to over that last couple of years to get updated tour dates and prices. Over the course of the next couple of weeks, we decided on which tour we wanted.
The agency we were using is Exploring Vacations, based out of Ireland. They have a New Jersey phone number, but I think it routes back to Ireland as everyone we’ve ever talked to has a most beautiful accent.
On July 31st we made our deposit. It’s really happening! This began the process of getting everything together. We had to renew our passports (a surprisingly easy process), start buying all the “little things”, like a power converter, RFID blocking passport wallets, pillows and eye masks for the overnight flight. OH! Wait! We need airline tickets too. That means days and days of watching Priceline, Kayak, Booking, Orbitz etc…
Then on August 28th, we made the decision to pay off the tour completely. That proved to be a very wise move. Because on September 14th, I received this email;
Suddenly, we were not sure our trip would happen. Needless to say, my heart just about jumped out of my chest. That RV was looking better and better. I told Wifey® to call the credit card company we used to see if there was anything we needed to do so we wouldn’t lose all of what we paid. But when she looked at the website for the card, she saw that we didn’t pay Exploring Vacations, we paid directly to the actual tour company, CIE Tours International! A glimmer of hope appeared. And sure enough, when I open the PAID IN FULL invoice, it’s from CIE Tours! CIE is also based out of Ireland, and also has a New Jersey phone number. You know I’m calling as quick as my shaking hands can dial.
While I’m waiting for someone to answer I tweet this;
A lovely sounding lass “Alli” is the representative I get to talk to (with an amazing accent too!). I explain the situation to Alli, but she doesn’t know about Exploring Vacations going out of business. Heart rate is starting to go up again. She sends me to a supervisor, Ernesto. Ernesto is either in New Jersey or is from there, he has an entirely different accent than Alli. But right now I really don’t care where I’m calling as long as someone can tell me what’s going on.
Turns out Ernesto is on the ball. He can find our tour and yes, we are PAID IN FULL! Ernesto takes care of the transfers to and from the airport and hotels since that was one step we didn’t get to finish (at no cost!). The only issue he sees it that our tour is reserved under the Exploring Vacations name and not ours. He says that is a minor issue as the receipt has our names.
One thing that amazes me about this entire deal is that Exploring Vacations has been in contact throughout. As much heartburn and stress this situation has caused us, the fact that they emailed me to tell me what’s going on and have answered every email I have sent with questions says that this was a solid company. It also says a lot about corporate America. If this had been an American company we would only find out that they went bankrupt when a letter showed up, or we tried to call and found the phone disconnected.
The email that allowed me to sleep again
We still have lots of stuff to procure for this trip. We need real raincoats (or should I say a “mac”?), more clothes, luggage, and exchange currency. But we have time. I’ll post more about the trip as things get settled. The itinerary is not finalized yet but should be by the end of the month.
Tell me your travel horror stories!!
P.S. Samhain is getting close!!